Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIL4010 Mapping and Delivery Guide
Assess and confirm customer transport requirements
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | TLIL4010 - Assess and confirm customer transport requirements |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit involves the skills and knowledge required to assess and confirm customer freight transport requirements within the transport and logistics industry. It includes assessing the goods/stock to be transported, determining the transit requirements and completing all required documentation. Work involves discretion and judgement for self and others in assessing and confirming customer freight transport requirements and leadership of others individually or in teams. It is performed under minimum supervision with general guidance on progress and outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment. As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment. Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions. Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Resources for assessment include: a range of relevant exercises, case studies and/or simulations relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry applicable documentation including workplace procedures, regulations, codes of practice and operation manuals. |
||
Prerequisites/co-requisites | |||
Competency Field | L – Resource Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Assess goods/stock to be transported | ||||||||
Element: Customer service parameters are followed in accordance with workplace procedures | ||||||||
Element: In consultation with customer, key characteristics of goods/stock to be transported are determined | ||||||||
Element: Regulatory and/or specific requirements for load shipment are identified | ||||||||
Element: Specific load handling characteristics/requirements are identified | ||||||||
Element: Task requirements are matched to workplace capability and operational focus | ||||||||
Element: Determine transit requirements | ||||||||
Element: Applicable transportation modes are matched to customer geographic location, load packaging characteristics, quantity of goods to be transported and specific requirements for goods | ||||||||
Element: Required pick-up and destination point/s are identified and assessed for safe access and operation | ||||||||
Element: Specified transit times and routes are identified and agreed with customer | ||||||||
Element: Transportation mode/s are determined with customer about load characteristics, transit requirements and cost effectiveness | ||||||||
Element: Risk assessment of transport service is undertaken in accordance with workplace policy and procedures | ||||||||
Element: Complete documentation | ||||||||
Element: Decisions for proceeding with task are undertaken or referred in accordance with workplace procedures and scope of authority | ||||||||
Element: Parameters of service requirements for the workplace and customer are documented | ||||||||
Element: Quotations for services/specifications are itemised and documented and processed in accordance with workplace procedures | ||||||||
Element: Legislative, insurance or specific conditions for load transport are recorded and filed in accordance with workplace procedures |